Terms & Conditions

1. Definitions

• “Company”: JLR Engine Specialists Ltd, trading as JLRengines.co.uk.
• “Vehicle”: Your car collected by us for engine-related work.
• “Work”: Engine rebuild, reconditioning, replacement, fitting, or associated mechanical services.
• “Goods”: Engines, parts, or components supplied as part of the Work.
• “Quote”: Our written estimate for the full service (including engine, labour, and optional nationwide collection/delivery).
• “Completion”: The date we notify you that Work is finished and your Vehicle is ready for return.

2. Our Service Offering

We specialise in complete engine rebuilds and replacements, including:

• Full disassembly, inspection, and reconditioning of your engine
• Supply of a reconditioned engine (where required)
• Professional fitting, ECU reset, and post-installation testing
• Nationwide collection and delivery across the UK (optional, quoted separately)

3. Contract Formation

A binding agreement is formed when:

• You authorise us to proceed via phone, email, WhatsApp, or website form; or
• We begin Work on your Vehicle.

4. Quotes & Estimates

• Quotes are valid for 7 days.
• All quotes assume your existing engine block, cylinder head, and sump are serviceable. If major damage is found (e.g., cracked block), we will contact you before proceeding and may adjust the price.
• Turbochargers, fuel injectors, and ancillary components (such as starter motor, alternator, AC compressor, DPF, catalytic converter, etc.) are not included unless expressly stated in the Quote.
• We are not liable for inaccuracies due to incorrect vehicle details provided by you (e.g., wrong engine code or model year).

5. Pricing, Payment & Delivery

Our quoted price includes:

• Reconditioned engine (where applicable)
• Full fitting labour
• ECU reset and diagnostics
• Fluids and standard consumables
• VAT

Nationwide collection and delivery is available at an additional cost. All payments – including any delivery/collection charges – must be paid in full before you leave our premises with the Vehicle.

Full payment for the entire service is due only after Completion, once you have inspected the Vehicle and are satisfied with the Work.

Accepted payment methods: bank transfer, debit card, or cash. Credit card payments may incur a small processing fee. Late payments incur interest at 2% above the Bank of England base rate, calculated daily.

6. Warranty

We provide a 12-month, unlimited mileage warranty on all engine rebuilds and replacements. This warranty covers:

• Parts supplied by us
• Labour for fitting, coding, and calibration carried out by us

Warranty is strictly personal to the original Customer and is non-transferable. If the Vehicle is sold or ownership is otherwise transferred to a third party during the warranty period, the warranty will immediately terminate and no further claims will be accepted.

Warranty Exclusions - The warranty does not cover:

• Damage caused by overheating, low oil, misuse, or neglect
• Vehicles used for towing, racing, track days, or commercial hire
• Modifications (e.g., ECU remapping, LPG conversion, non-standard fuel)
• Diesel Particulate Filters (DPF), catalytic converters, exhaust gas recirculation (EGR) systems, and other emissions control equipment – unless we have expressly agreed in writing to clean or replace them as part of the Work
• Ancillary components (starter motor, alternator, water pump, air conditioning compressor, etc.)
• Labour costs if the engine is fitted by a third party
• Failure to follow our post-installation instructions (including, but not limited to, the mandatory 2,000-mile running-in period)

We may from time to time advise you on the condition of non-covered items (for example, recommending that a DPF be cleaned) or refer you to third-party specialists. Any such advice or referral is provided as a courtesy only; we accept no responsibility for the performance, failure, or any damage caused by those components.

Warranty Claims:

• Notify us within 14 days of discovering a defect.
• Return the Vehicle to our workshop for inspection.
• We will repair or replace covered items at our discretion.

7. Cancellation & Returns

• You may cancel free of charge before Work begins or before your Vehicle is collected.
• Once Work has started or your Vehicle has been collected:
  • A 20% restocking/admin fee may apply
  • You remain liable for all collection and return delivery costs
• Completed Work is non-refundable unless faulty.
• Returns must be in original condition with proof of authorisation.

8. Vehicle Collection, Delivery & Storage

• We offer door-to-door collection and delivery anywhere in the UK.
• All outstanding balances – including delivery fees – must be settled before your Vehicle departs our premises.
• Your Vehicle must be collected within 3 working days of Completion. After this grace period, a storage fee of £50 per day will apply.
• If your Vehicle remains uncollected and unpaid for 28 consecutive days, we will issue a written notice giving you 14 days to collect it. If still uncollected after this notice period, we reserve the right to sell, scrap, or dispose of the Vehicle in accordance with the Torts (Interference with Goods) Act 1977.

9. Vehicle Condition on Arrival

We will photograph the exterior of your Vehicle upon arrival at our premises to document its cosmetic condition (including any existing scratches, dents, or marks). You are strongly advised to take your own photographs before handing the Vehicle over to us or before it is collected on your behalf.

By authorising the Work, you accept that our photographic record will serve as the primary evidence of pre-existing cosmetic damage. We will not be liable for any cosmetic defect that was present when the Vehicle arrived unless it can be shown to have been caused by our negligence.

10. Risk & Responsibility

• Your Vehicle is collected, stored, and returned at your own risk for theft, fire, or accidental damage. We strongly recommend you maintain comprehensive insurance.
• We are not liable for:
  • Loss of earnings, hire car costs, or recovery expenses
  • Personal items left in the Vehicle
  • Consequential or indirect losses
• Nothing in these terms excludes our liability for death or personal injury caused by negligence, or for fraud.

11. General

• Force Majeure: We are not liable for delays caused by events beyond our control (e.g., parts shortages, courier delays, extreme weather).
• Subcontracting: We may use trusted third-party couriers for logistics, but remain fully responsible for service quality.
• Governing Law: These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
• Changes: We may update these terms at any time. Continued use of our services constitutes acceptance.

12. Contact Us

JLR Engine Specialists Ltd
Registered Address: Unit A5, Windsor Road, Commercial Estate, Ramsden Heath, Billericay, CM11 1QE
Company Number: 16500838

contact@jlrengines.co.uk
0203 488 4649
https://www.jlrengines.co.uk